The front desk is there to catch what your team cannot, at 3 am or in the Friday rush, and to step back when a person takes over.
No. Your customers keep messaging the number they already know. With Meta’s coexistence option the same number works in the WhatsApp Business app and through the assistant at once, so your team keeps replying from the app. A few app features change: disappearing messages, view-once and live location are turned off, and broadcast lists become read-only.
The assistant goes quiet in that chat and leaves it to your team. It does not talk over a person.
It does not guess. It tells the customer your team will reply, and alerts you with the details. For a complaint it apologises briefly and calmly, makes no excuses, and hands the chat to you. For anything medical it gives no advice and brings in your team.
Small bookings it confirms on the spot, checked against your opening hours and the space you set. Bigger groups it sends to you to approve, and it never tells the customer they are confirmed until you say so.
Yes. Send the assistant “pause” (or “pause 2h” for two hours) and it stops answering every customer, and “resume” brings it back. You decide.
Every chat, every booking, and a summary each month of how many chats it answered and how many bookings it took. In the 30-day pilot you watch all of it before you pay anything.
We set it up with your menu and rules, and you watch every chat for 30 days, free.
Tell us about your business. We load your menu and rules, connect the front desk to your WhatsApp, and you watch every chat. 30 days free, no card. We build your website once you decide to keep it.
We take on 3 new pilots a month, so each one gets our full attention.
Send us your Instagram, Google Maps or website. We build a front desk that knows your menu, prices and hours, and send you a link to try it, usually within a day. Free, nothing to sign.
We usually reply within a few hours.
Prefer email? hello@khayyats.com