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Switching to WhatsApp Business: what moves and what doesn’t

The WhatsApp Business app is free and made for small businesses. Moving your number takes a few minutes, but do two things first so nothing gets lost.

Six questions, about three minutes to read.

Is the WhatsApp Business app free?

Yes. The WhatsApp Business app is free to download and use, and it is made for small businesses that reply from a phone. Meta’s paid option is the WhatsApp Business Platform (the API), which lets software reply on your number.

How the app and the paid API compare, with Meta’s prices: WhatsApp API guide

What should I do before switching?

Two things. First, back up your chats in WhatsApp’s settings, as WhatsApp recommends. Second, any contact you saved only inside WhatsApp will not move across, so save those contacts to your phone’s address book first.

How do I switch?

Update WhatsApp, then install WhatsApp Business. Open it, agree to the terms and choose the number it finds. Let it bring across your chat history and media, verify the number with the 6-digit code sent by SMS, then fill in your business profile: name, category, hours and address.

Can I use the same number on both apps?

Not at the same time. A number is active on WhatsApp or on WhatsApp Business, not both. To keep personal chats and business apart, use two numbers.

Can I switch back?

Yes. Back up, reinstall WhatsApp with the same number and restore your backup. Business-only details, such as your catalog, do not come back with you.

Can someone set it up for me?

Yes. Our WhatsApp Business setup does your profile, catalog, quick replies and labels, greeting and away messages, and a click-to-chat link with a QR code. It is a one-off price, and free with a Launch website.

Prices and what’s included: See the prices

Want it done for you?

We build websites that take orders on WhatsApp, and set up WhatsApp Business for you.

Get your website

Tell us about your business. We send you a short plan and the price, then build your site in about a week: in Arabic and English, on your own web address, with orders and bookings going straight to your WhatsApp. WhatsApp Business setup is included.

Get your WhatsApp Business set up

We set up the free WhatsApp Business app properly: business profile, catalog, quick replies, greeting and away messages, labels, Arabic templates, and a click-to-chat link and QR. One session, one price, and free with a Launch website.

Join the pilot list

The WhatsApp front desk answers in your customer’s own dialect and takes the bookings. Its free 30-day pilot opens once the WhatsApp connection is ready. Tell us about your business and Fadi messages you first.

When pilots open, we take on 3 a month, so each one gets our full attention.

See it answer as your business

Send us your Instagram, Google Maps or website. We build a front desk that knows your menu, prices and hours, and send you a link to try it, usually within a day. Free, nothing to sign.

We usually reply within a few hours.

Prefer email? hello@khayyats.com

  • Ready in about a week
  • Your own web address
  • Orders straight to WhatsApp
  • WhatsApp setup included
  • One session
  • Your own number
  • Arabic templates
  • A link and QR to share
  • Free 30-day pilot when it opens
  • No card
  • Your own number
  • Official WhatsApp platform

Your chats stay private and are never used to train AI.