Meta now has an AI agent inside the WhatsApp Business app. Here is what it does, what we know about the price, and how it compares with an AI front desk.
An AI agent from Meta inside the WhatsApp Business app, opened to businesses worldwide on 3 June 2026. You give it your catalog, business description, address and hours, and it answers customers’ questions and can recommend your products. Customers are told the business uses AI from Meta and can ask for someone from your team, and you can take over any chat. Meta itself says AI messages may sometimes be inaccurate.
Getting started is free, up to a limit Meta does not publish. For more, Meta sells Meta One plans: business plans start at US$14.99 a month (Essential) and go up to US$499 (Max). Meta says plans, prices and availability may vary by region, and we have not found Malaysian prices.
Not clear yet. Meta’s announcement says Meta One is available globally, but its help page says Meta One is still in limited testing and the agent is not available in some countries. To see what your account has, open the WhatsApp Business app and go to Settings, then Subscriptions.
Yes. WhatsApp’s Business Messaging Policy says you may use automation to reply, but customers must have a prompt, clear way to reach a person, and you may only message people who gave you their number and agreed to hear from you. On Meta’s paid platform, its terms (section 4.7) bar AI companies from offering their AI there when the AI itself is the main product. The terms let a business use an AI provider as its solution provider, but the WhatsApp data may not be used to train AI models, and Meta decides what counts as the main product.
If your customers mostly ask simple things (hours, location, prices, what is in stock) and your catalog is up to date, try Meta’s agent first. It is built into the app, and getting started is free.
When bookings follow rules (party size, opening hours, deposits), when you want every booking saved and your team alerted, or when your customers write in Arabic dialects. Our front desk runs on your own number through Meta’s platform, checks bookings against your rules and sends bigger ones to you, and is tested on real Arabic dialects. It is a monthly plan plus Meta’s message fees.
How we test the Arabic dialects: Arabic dialects
We build websites that take orders on WhatsApp, and set up WhatsApp Business for you.
Tell us about your business. We send you a short plan and the price, then build your site in about a week: in Arabic and English, on your own web address, with orders and bookings going straight to your WhatsApp. WhatsApp Business setup is included.
We set up the free WhatsApp Business app properly: business profile, catalog, quick replies, greeting and away messages, labels, Arabic templates, and a click-to-chat link and QR. One session, one price, and free with a Launch website.
The WhatsApp front desk answers in your customer’s own dialect and takes the bookings. Its free 30-day pilot opens once the WhatsApp connection is ready. Tell us about your business and Fadi messages you first.
When pilots open, we take on 3 a month, so each one gets our full attention.
Send us your Instagram, Google Maps or website. We build a front desk that knows your menu, prices and hours, and send you a link to try it, usually within a day. Free, nothing to sign.
We usually reply within a few hours.
Prefer email? hello@khayyats.com